FREE standard delivery on all UK orders!

Delivery & Returns

Delivery Information

How long will my order take?

We aim to deliver your order as soon as possible. However, different products have different requirements - especially as a lot of our products are personalised. Wedding season is also a busier time of year for us. 

As a guideline, you should receive your order within 5-10 business days for UK standard delivery of non-personalised items. Personalised items will vary by quantities and how busy we are but we will aim to dispatch as soon as we can. Please bear this in mind when placing your order. If you do need your order faster or by a specific date, please get in touch and ask. We will do our best to accommodate. 

International delivery times will vary by product and country. We will aim to deliver your item as soon as we possibly can but cannot specify delivery times for each specific country. In our experience, standard delivery takes an average of 3 weeks, but we cannot guarantee this. 

Note: COVID-19 has caused several delays in postal services worldwide, so please bear this in mind and select the tracked option if you would like to be able to track your item as standard delivery does not offer tracking. 

Delivery Options

UK:

  • Standard Delivery £3.95
  • Tracked & Signed £5.95
  • FREE on all Greeting Cards


European Union:

  • Standard (£0-£19.99) £6.95
  • Tracked (£0-£19.99) £10.95
  • Large - Standard (£20-£99.99) £11.95
  • Large - Tracked (£20-£99.99) £15.95
  • Extra Large - Standard (£100+) £19.95
  • Extra Large - Tracked (£100+) £24.95

Rest of the World:

  • Standard (£0-£19.99) £6.95
  • Tracked (£0-£19.99) £10.95
  • Large - Standard (£20-£99.99) £11.95
  • Large - Tracked (£20-£99.99) £15.95
  • Extra Large - Standard (£100+) £19.95
  • Extra Large - Tracked (£100+) £24.95



Delay, Loss or Damage to your Order

If your order is delayed, you think it may be lost or it arrives damages, please get in touch with us via e-mail ASAP. This will allow us to investigate and start a claim in needed. Please bear in mind that diferent couriers have different policies when it comes to claims, but we will inform you and keep you updated of anything you may need to know it this did happen. We can assure you we will be doing our best to solve the problem!

If a "safe place" for the delivery is requested, we cannot be held responsible if it goes missing after it has been delivered. This is completely up to you, but we recommend opting for delivery to your work place if possible or a friend/neighbour to be on the safe side. This also ensures they are not left outside where they can get wet in the rain!

Return to Sender

If your order was sent Tracked & Signed, the item will not be left without getting a signature. If you are out when delivery is attempted, a card will be left to ask you to re-arrange delivery or let you know of their next attempt. They will try this three times. On failure of this, the item will be returned to us. If this does happen, we will let you know as soon as we can and we will need to charge for delivery again. 

International Orders

We cannot accept responsibility for lost items that are not tracked so we highly recommend opting for the tracked option for countries other than the UK. 

Returns & Refunds

Thanks for shopping with us at Little Green Paper Shop and supporting small businesses. If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

Colour Disclaimer

Please note actual colours may vary. It’s important to note that they may look different on a real product than what you see on your computer monitor. This is due to the fact that every computer monitor has a different capability to display colours and that everyone sees these colours differently. We try to edit our photos to show the products as life-like as possible, but please understand the actual colour may vary slightly from your monitor.


Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

PLEASE NOTE: Personalised items do not qualify for returns or refunds. 

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non¬refundable.

Still got questions?

If you have any questions on how to return your item to us, please email us at hello@littlegreenpapershop.com.