Delivery & Returns
Delivery Information
How long will my order take?
We aim to deliver your order as soon as possible. However, different products have different requirements - especially as a lot of our products are personalised. Wedding season is also a busier time of year for us.
As a guideline, we aim to despatch your order within 3-5 business days for UK delivery of non-personalised items. Personalised items will vary by quantities and how busy we are but we will aim to dispatch as soon as we can - generally within 7-12 business days. Please bear this in mind when placing your order. If you do need your order faster or by a specific date, please get in touch and ask. We will do our best to accommodate.
International delivery times will vary by product and country. We will aim to deliver your item as soon as we possibly can but cannot specify delivery times for each specific country. In our experience, standard delivery takes an average of 3 weeks, but we cannot guarantee this.
Whilst we endeavour to ensure timely deliveries, once orders are posted there are things we cannot control. Please note that we cannot accept returns or provide refunds for ordered delivered late. Delivery times are not guaranteed. International shipments may be subject to customs inspections and this may delay delivery. We cannot be held resposible for these instances and ask you keep track of your order for any additional information that may be required by customs regulations of the receipient country.
Note: select the tracked option if you would like to be able to track your item as standard delivery does not offer tracking.
Delivery Options
UK:
- Standard £3.95 (£0.95 for greeting cards)
- Express/First Class Signed (Please note: this applies to a faster delivery and does not speed up production time.) £7.95 (£1.95 for greeting cards)
- £125 and up - FREE
European Union:
- Tracked (£0-£19.99) £10.95
- Large - Tracked (£20-£149.99) £19.95
- Extra Large - Tracked (£150+) £24.95
Rest of the World:
- Tracked (£0-£19.99) £14.95
- Large - Tracked (£20-£99.99) £24.95
- Extra Large - Tracked (£100+) £29.95
Delay, Loss or Damage to your Order
If your order is delayed, you think it may be lost or it arrives damaged, please get in touch with us via e-mail within 30 days of the order date. This will allow us to investigate and start a claim if needed. Please bear in mind that diferent couriers have different policies when it comes to claims, but we will inform you and keep you updated of anything you may need to know it this did happen. We can assure you we will be doing our best to solve the problem!
If a "safe place" for the delivery is requested, we cannot be held responsible if it goes missing after it has been delivered. This is completely up to you, but we recommend opting for delivery to your work place if possible or a friend/neighbour to be on the safe side. This also ensures they are not left outside where they can get wet in the rain!
Return to Sender
If your order was sent Tracked & Signed, the item will not be left without getting a signature. If you are out when delivery is attempted, a card will be left to ask you to re-arrange delivery or let you know of their next attempt. On failure of this, the item will be returned to us. If this does happen, we will let you know as soon as we can and we will need to charge for delivery again.
International Orders
We cannot accept responsibility for lost items that are not tracked so we highly recommend opting for the tracked option for countries other than the UK.
Some countries will charge a tax, depending on the value of the parcel arriving in their country. It is the responsibility of the BUYER to be aware of these possible charges and to pay them if/when charged. We will not accept any responsibility for customs or import charges and any delays this may cause.
Returns & Refunds
Thanks for shopping with us at Little Green Paper Shop and supporting small businesses. If you are not entirely satisfied with your purchase, we're here to help.
Returns
You have 14 calendar days to return an item from the date that you received it. To be eligible for a return, your item must be unused and in the same condition as you received it in. Your item must be in the original packaging. You must notify us and provide receipt or proof of purchase.
Custom orders have a no returns policy, unless there has been an error on our part.
Changing or cancelling an order
You have the right to cancel your order within 7 business days from the date you placed your order. To cancel your order please contact us in writing within this timeframe. In certain circumstances, in particular with bespoke and personalised orders, we reserve the right to apply a cancellation fee.
If you would like to amend your order and the order has not been dispatched then we can take payment for the extra items and send all items out together. If your order has already been dispatched then we cannot add any further items and you will be required to place an additional order with a separate shipping fee.
Refunds
Once we have approved the return and received your item, we will inspect it and notify you that we have received your return. Once inspected, we will notify you on the status of your refund. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within the timeframe specified on your card issuer’s policies.
PLEASE NOTE: Personalised items do not qualify for returns or refunds unless there has been an error on out part, which we will assess on a case by case basis.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non refundable.
Colour and Print Disclaimer
Please note actual colours may vary. It’s important to note that they may look different on a real product than what you see on your computer monitor. This is due to the fact that every computer monitor has a different capability to display colours and that everyone sees these colours differently. We try to edit our photos to show the products as life-like as possible, but please understand the actual colour may vary slightly from your monitor. Print result is dependent on many factors, including the paper type, the degree of whiteness and the grain direction, climatic conditions at the printing site, such as temperature and air humidity. Colour deviations may also happen for larger print runs where handmade papers from different batches must be used. We cannot give guarantee of 100% colour matching to your product (include re-print) at all. These factors will NOT constitute a reason for complaint.
Although we use the latest technology for our production, there are still tolerances for cutting, guillotining, folding, double sided print alignment; which the customer should accept. Up to 3mm of double sided aligning, cutting and folding tolerance is deemed to be acceptable and does NOT constitute a reason for complaint.
Content
Little Green Paper Shop cannot accept complaints due to content that has been supplied incorrectly – it is your duty to proofread when finished artwork is supplied for print. Please double check artwork before approving, as we may not be able to stop the press once approved. We will always raise issues with the customer if we find any, but this is not a guarantee and should not be relied upon.
Still got questions?
If you have any questions on how to return your item to us, please email us at hello@littlegreenpapershop.com.